| Agency | Department of Foreign Affairs and Trade |
| Position number | HCHI022 |
| Title | Consular, Passports and Administrative Assistant |
| Classification | LE2 |
| Section | Consular |
| Reports to (title) | Consular and Passports Manager |
About the Australian Government’s Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the position
Provide a high level of customer service to all clients and ensure the effective transfer of information between relevant internal and external stakeholders. Respond to enquiries in a timely manner and direct complex or specialist questions to the relevant section within the Mission.
The key responsibilities of the position include, but are not limited to:
- Respond to enquiries (telephone, email and in person), including referring calls on more complex matters
- Provide consular and passport advice to Australian citizens
- Enter visitors in the Visitor Management System (VMS)
- Register Australian citizens’ passport applications as per established guidelines
- Liaise with key stakeholder (attached agencies, government departments, etc) as required
- Update consular information as directed, including associated fee and public holiday notices and assist in maintaining the local contacts database
- Maintain post’s telephone and intranet directories, internal telephone list and telephone cards
- Maintain Post’s automated external defibrillator & consular refreshment packs
- Assist in updating/maintaining the online register of Australians overseas
Qualifications/Experience
- Strong customer service skills
- Experience in the use of Microsoft office suite
- Previous switchboard experience an advantage
- Fluent written and oral English and Vietnamese language skills