Australian Consulate-General
Ho Chi Minh City, Vietnam

COVID-19 Information

Last updated 28 November 2020

This page has advice for Australians in Vietnam who are trying to return home to Australia.

For urgent consular assistance please call:

  • +84 28 3521 8100 (within Vietnam; 8:30am to 5:00pm Monday to Friday)
  • +61 2 6261 3305 (from overseas; 24 hours a day 7 days a week)

For non-urgent consular assistance please email us: 

Flights to Australia

Vietnam Airlines

Vietnam Airlines will operate passenger flights on 3, 6, 10, 13, 17, 20, 24, 27 December from Ho Chi Minh City to Sydney.

Date 3, 6, 10, 13, 17, 20, 24, 27 December 2020
Route Ho Chi Minh City (SGN) - Sydney (SYD)
Flight Number VN773
Departure time 21:45
Arrival time 10:15 (+1)

Tickets are only available for purchase by attending a Vietnam Airlines office in person or by phone. They are not available for purchase online. There is no requirement for passengers to pre-register their details with the Embassy or Consulate to purchase these tickets.

Ticket availability is subject to the caps on international arrivals into Australia. 

 

Singapore Airlines

From 6 December, Singapore Airlines is flying daily from both Hanoi and Ho Chi Minh City to Singapore with onward connections to Australia (Sydney, Brisbane, Perth and Adelaide).

Passengers should read the conditions for transiting in Singapore carefully. Singapore Airlines flight schedules for November – January are available online.  Tickets are available for purchase at their ticketing offices in Hanoi, Ho Chi Minh City or online. Ticket availability is subject to the caps on international arrivals into Australia. 

Cathay Pacific

Cathay Pacific are flying three times per week from Ho Chi Minh City to Hong Kong (Tuesday, Friday, Sunday) with onward connections to Sydney. Please contact their local Ho Chi Minh City office for availability and fares. Ticket availability is subject to the caps on international arrivals into Australia. 

Entry into Australia

Only Australian citizens, permanent residents and immediate family members can travel to Australia.

Anyone who is not an Australian citizen, Australian permanent resident or immediate family member of an Australian citizen will need to apply for and be granted an exemption to enter Australia. Without a granted exemption, you will be denied boarding at the airport.

More information from the Department of Home Affairs: Coming to Australia

Registration

If you are an Australian citizen or Permanent Resident in Vietnam who wishes to return to Australia but have been unable to, you can register by visiting Smartraveller's COVID-19: Registration FAQs and follow the links to the portal. Please complete details of each traveller and provide your address in Vietnam and not Australia.

If you are in Vietnam but do not want to return to Australia, please do not register. Registration is for those seeking to return to Australia only.

Registering your details with DFAT does not guarantee we can facilitate your return to Australia. However it does help us better understand who's seeking to return home and how we can be most effective in helping.

Quarantine in Australia

All travellers arriving in Australia must undergo a mandatory 14-day quarantine in their city of arrival, regardless of their final destination.

This will be organised by the Australian Border Force and the relevant state and territory Government on your arrival.

After you have completed your 14-day quarantine you will be free to travel onto your final destination.

States and territories have introduced their own arrangements and costs. Visit your state or territory website for more information on quarantine costs and arrangements.

Overseas financial assistance

If you’ve been unable to return to Australia due to COVID-19 restrictions and are experiencing financial distress, you may be eligible for interest-free loans to cover living costs while you wait for a flight to Australia and/or to help cover the costs of the flight.

The Department of Foreign Affairs and Trade (DFAT) in Canberra is administering the loans program. These emergency loans are only available as a last-resort. Applicants will have to meet strict eligibility criteria and must be intending to return to Australia as soon as a flight is available.

Further information on the loans, eligibility and the application process can be found on Smartraveller's Overseas Financial Assistance page.

Two types of loans are available:

  • emergency repatriation loans to help cover the costs of return flights to Australia, where available
  • emergency living costs loans for Australians who are unable to return as quickly as they would like.

This support is intended to assist the most vulnerable Australian citizens overseas, who are in financial distress due to COVID-19, to

  • purchase return flights to Australia where this is possible, including where prices have increased
  • shelter in place, including to cover the cost of safe, temporary accommodation
  • and ensure access to medication and other essentials.

Government Payments or Other Support

If you're an Australian citizen or permanent resident returning from overseas, you may be eligible for government payments and other support. Usually a person must be in Australia when they claim. However, your claim may be accepted while you’re overseas if you’ll be eligible when you return to Australia. For more information download the Services Australia brochure for Australians returning from overseas.

We understand it can be very overwhelming and confusing as each state/territory has their own restrictions in managing COVID-19. If you are unable to find the information online or need further advice we would recommend contacting the Australian National Coronavirus Hotline+61 2 4018 3422.

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