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Relocation of the Australian Visa Application Centre (AVAC - operated by VFS Global) in Ho Chi Minh City
The AVAC in Ho Chi Minh city will be moving premises over the weekend of 14 – 15 November 2015.
The current AVAC will be closed to the public on Friday, 13 November 2015. Normal operations will resume on Monday, 16 November 2015 at the new location at the following address:
5th Floor, 94-96 Nguyen Du Street
Ben Nghe Ward, District 1
Ho Chi Minh City, Vietnam
The Call Centre remains open on 13 November 2015.
Electronic Visa Record
From 1 September 2015 visa holders will no longer be able to request and pay for a visa label. Visa holders can access their visa record through our free Visa Entitlement Verification Online (VEVO) service or the myVEVO mobile app.
Introduction of Biometrics Collection for Visa Applicants in Vietnam
From 17 July 2015, the Department of Immigration and Border Protection will commence collecting biometrics in Vietnam from clients applying for Australian visas at the VFS Global Australian Visa Application Centre (AVAC) in Ho Chi Minh City. Visa applicants will need to attend an AVAC in person to provide their biometrics.
Biometric collection will commence on 27 July 2015 for visa applicants who lodge applications at the VFS Global AVAC in Hanoi. More information about biometric data collection is available here.
Change to Visa Application Charges from 1 July 2015
The Australian Government has announced the increase in Visa Application Charges (VACs) on 1 July 2015. Visa applications lodged on or after 1 July 2015 pay the new VACs. Applications lodged on or before 30 June 2015 pay the current VACs.
Information about the new VACs applicable from 1 July 2015 is available at:
Important Information for Student visa applicants
Complete your medical examination before you lodge your visa application
All student visa applicants need to meet Australia’s health requirement. The health examination and following immigration health assessment process can take several weeks to be completed. To avoid delays, you can complete your health examinations before lodging your visa application by using a new service called My Health Declarations.
My Health Declarations is a service that allows you to complete your health examination before lodging your visa application using our eMedical system.
Start: My Health Declarations
Please ensure you provide us with your Health Assessment Portal Identity Number (HAP ID) at the time you lodge your visa application.
Collection of decisions and/or original documents submitted with your visa application
Collection of decisions (where an email address has not been provided) and original documentation submitted with your application:
Please contact VFS global to determine whether there are any documents that you need to collect once your visa has been processed.
You do not need to make an appointment to collect documents from VFS.
You can check online, by email or by telephoning VFS Global:
Online Check (free service): www.vfsglobal.com/australia/vietnam/track_application.html
E-mail (free service): Info.firstname.lastname@example.org
Telephone (local call cost): 1900.565639 (from overseas: +84.8.3521.2000)
How to lodge an application in Vietnam
Important Notice: Travel over the holiday period
The Christmas and New Year period is a popular time for travel to Australia, and the number of visa applications processed by the Consulate-General increases significantly at this time of the year.
During this busy period, the Consulate-General would like to remind applicants to lodge your visa application at least four (4) weeks prior to your intended travel date. The Consulate-General is unable to provide any guarantee that applications received less than four (4) weeks before your intended travel will be decided by the date you have requested.
Requests for urgent processing will be considered only in exceptional circumstances.
You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Step 1: Find out what information you need to provide with your application:
Step 2: What is the cost of the visa and what currency do I pay in?
Step 3: Where can I lodge my application?
Step 4: Find out how long your visa will take to process
Already have an Australian visa?
Check the status of your visa and its entitlements online: Visa Entitlement - Verification Online
- Assistance in selecting the correct visa: Visa Finder
- Download Visa application form: Visa application form
- Download Citizenship application form: Citizenship application form
- Character and Penal Clearance Requirements
- Health Requirements
- Information about using a Migration Agent
Coming to Australia
Australia's modern electronic visa system does not require you to have a visa label placed in your passport to confirm your immigration status and entitlements in Australia. When you check-in to fly to Australia, airline staff will use your passport to electronically confirm that you have authority to travel to Australia prior to boarding the aircraft.
Further information: About your visa
There are a few other important things you should know before applying for, or being granted, an Australian visa.
Further information: Coming to Australia
VFS Global (lodgement of applications and collection of decisions and original documentation)
Client Service Survey
In order to assess the quality of our client service, we are conducting a survey to encourage continual improvement in the services we offer to our clients. You can access the survey here: www.surveymonkey.com/s/DIBPHCMC
Last updated 11 November 2015