Australian Consulate-General
Ho Chi Minh City, Vietnam

After You Apply

Department of Home Affairs Service standards

We aim to decide 75 per cent of visa applications in the timeframe specified for the relevant visa category.

Please note, these are indicative only, and apply to visa applications lodged with complete documentation. Missing documentation will result in a longer processing time. Actual processing time on individual cases may vary depending on individual circumstances and the complexity of each case.

See: Processing times

Return of Documents

If you lodged a paper application, please contact VFS Global to determine whether there are any documents you need to collect once your visa has been finalised.

You do not need to make an appointment to collect documents from VFS.

You can check online, by email or by telephoning VFS Global:

Online Check (free service):
E-mail (free service):  
Telephone (local call cost): 1900.565639 (from overseas: +84.28.3521.2000)

Your Personal Information

The Visa Office is bound by strict privacy legislation which protects the confidentiality of the information you provide to us. Additional information about the information we may collect and how your privacy is protected is available from:

Visa Labels

Visa holders are no longer able to request and pay for a visa label. Visa holders can access information relating to their visa through our free Visa Entitlement Verification Online (VEVO) service or the myVEVO mobile app

VEVO provides information regarding visa details and conditions 24 hours a day 7 days a week.

Client Service

The Home Affairs Client Service Charter sets out the standard of service you can expect from us and also advises on how you can help us to serve you better.

Contact Us

For useful contact information, please see: Contact Us


Last updated 28 December 2017