Department of Immigration and Border Protection (DIBP) Service standards
We aim to decide 75 per cent of visa applications in the timeframe specified for the relevant visa category.
Please note, these are indicative only, and apply to visa applications lodged with complete documentation. Missing documentation will result in a longer processing time. Actual processing time on individual cases may vary depending on individual circumstances and the complexity of each case.
See: Processing times
Return of Documents
If you lodged a paper application, please contact VFS Global to determine whether there are any documents you need to collect once your visa has been finalised.
You do not need to make an appointment to collect documents from VFS.
You can check online, by email or by telephoning VFS Global:
Online Check (free service): http://www.vfsglobal.com/australia/vietnam/track_application.html
E-mail (free service): Info.email@example.com
Telephone (local call cost): 1900.565639 (from overseas: +84.8.3521.2000)
Your Personal Information
The Visa Office is bound by strict privacy legislation which protects the confidentiality of the information you provide to us. Additional information about the information we may collect and how your privacy is protected is available from: http://www.border.gov.au/privacy
Visa holders are no longer able to request and pay for a visa label. Visa holders can access information relating to their visa through our free Visa Entitlement Verification Online (VEVO) service or the myVEVO mobile app
VEVO provides information regarding visa details and conditions 24 hours a day 7 days a week.
The DIBP Client Service Charter sets out the standard of service you can expect from us and also advises on how you can help us to serve you better.
For useful contact information, please see: Contact Us
Last updated 15 May 2017